Flow, the new Cable and Wireless Communications consumer retail brand, today announced plans to establish a new, state-of-the-art Customer Call Centre of Excellence in Kingston, Jamaica and create more than 300 full-time jobs over the next two years.

The Customer Call Centre of Excellence, to be established in the coming months, follows the recent merger with Columbus International Inc and is part of Flow’s new compelling plan to provide an enhanced customer experience.

Branded as an innovative Customer Call Centre of Excellence, the facility is being designed to provide customers with multiple touch points including warm and friendly service agents, Email, Virtual Chat, Mobile App and other technology-enabled support systems.

Responding to the announcement, Jamaica’s Minister of Science, Technology, Energy and Mining, Phillip Paulwell, commended Flow’s decision to establish the Customer Call Centre of Excellence in Jamaica.

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